Terms & Conditions

Last updated: 12 October 2026

About us

These terms apply to services provided by LOCKSMITH 24HR LTD, a company registered in England and Wales (company number 17514756), registered office Stafford Road, Croydon, England, CR0 4NG.

Quotes and prices

We will give you a price, or explain how the price will be calculated, before work begins. If the job turns out to need additional work or parts, we will tell you the revised cost and ask for your agreement before continuing.

Arrival times

We send a locksmith as soon as we can after an emergency call. Any arrival time we give over the phone or by message is an estimate, not a guarantee, because it depends on traffic, distance and the jobs already in progress. If we expect to be noticeably later than we told you, we will let you know.

Proof of right to access

Before opening or changing a lock we may ask for proof that you live at, own or are authorised to enter the property. We may decline the job if this cannot be shown.

Payment

Payment is due when the work is completed unless we have agreed otherwise in writing. Parts remain our property until paid for in full.

Cancellation

If you book a non-urgent job from your home or by phone, you normally have 14 days to cancel under the Consumer Contracts Regulations 2013. If you ask us to start work within that period, including any emergency call-out, you agree to pay for the work carried out up to the point you cancel, and you lose the right to cancel once the work is fully completed. If you cancel after a locksmith has set off, a call-out charge may apply; we will tell you the amount when you book.

Our work

We carry out our services with reasonable care and skill. If something is not right, tell us as soon as possible so that we can put it right. Parts are covered by the manufacturer's warranty. Nothing in these terms affects your statutory rights under the Consumer Rights Act 2015.

Liability

Some methods of gaining entry may unavoidably damage a lock or door; we will explain this before proceeding. We are not responsible for losses that were not foreseeable or that arise from pre-existing defects. We do not exclude liability for death or personal injury caused by our negligence, or for fraud.

Complaints

Please contact us at locksmith24hr.ltd@gmail.com or on +44 7900 530188 and we will do our best to resolve the matter.

Governing law

These terms are governed by the law of England and Wales.